Single session
$49.00 /30 min
- One machine
- One problem
- Fixed or not charged
24/7 remote support
A technician on your screen, not a chatbot
Office PCs, the laptop at home, the printer nobody can reach. We connect, look, and fix it while you watch — no appointment, no sending the machine anywhere.
$49.00 per session, 30 minutes
Windows and macOS. The app asks for your consent before anyone sees the screen and you can end the session at any moment.
Four steps, no jargon
The whole thing usually takes under ten minutes, including the download.
Download the app
One small file, no account, no installation wizard on Windows.
Read us the code
Open it and tell the technician the number on screen, by phone or in the ticket.
Accept the connection
You see who is connected and can stop it at any second.
Watch it get fixed
We work on the machine, explain what we changed, and leave nothing installed.
What we fix, and what we do not
Remote is the right tool for software, settings and accounts. It is the wrong tool for a dead hard drive.
Covered
- Email that will not send, receive or sync
- Printers, scanners and shared folders
- Wi-Fi, VPN and remote-desktop setup
- Slow machine: startup, disk, memory pressure
- Windows updates that fail or loop
- Office, PDF and browser problems
- New PC setup, files moved from the old one
Not covered
- Hardware repair or parts replacement
- Data recovery from a failed disk
- Anything needing physical access
- Licences for third-party software
Those are quoted separately, and we say so before touching anything.
Three ways to buy it
One session, or a plan that also covers the machines month after month.
Extended session
$89.00 /60 min
- Up to two machines
- Setup or migration work
- Written summary afterwards
TechCare
$650.00 /month
- Up to four devices, one location
- Remote sessions included
- Updates, security checks, monthly visit
Before you download
The four questions everybody asks on the call.
Is it really 24/7?
Requests are accepted 24/7 and the on-call technician picks them up. Standard hours are answered first; a 3 a.m. request is handled by the person on call, not by a queue.
What can the technician see?
Only the screen you share, and only after you accept the connection. The app shows who is connected, and either side can end the session. Nothing stays installed afterwards.
Do I have to pay before you look?
No. We connect, tell you what is wrong and what it costs, and you decide. If we cannot fix it, the session is not charged.
Can you work on my company laptop?
Yes, if your IT policy allows a remote session. We can work with your administrator and sign whatever is needed. If the machine is locked by policy, we say so instead of guessing.
The machine is the problem, not the website.
Download the app, open a ticket with the code, and we take it from there.
Download the support appPrefer to write first?
Open a ticket and describe the machine and the symptom.